Introduction

The purpose of this document is to outline how Thin Section Australia (TSA) complies with its confidentiality and privacy obligations. TSA will make this Privacy Policy available to anyone who asks for it.

As an organisation, TSA’s chief concern is and always has been the security of your Information. A high level of trust and confidentiality is required to ensure the confidence of the clients we serve. Clients will be assured that their privacy will be protected; that the information collected and retained in our records is correct and current based on the data you have provided to us.

TSA has a legal obligation to abide by the provisions of the Privacy Act. The rules that an organisation cover areas including the collection, use, disclosure, quality and security of personal information.

Whilst legislation compliments TSA’s existing culture of confidentiality and our already established professional practice obligations, we are working to ensure ongoing compliance with the privacy regulations and to ensure best practice.

For the purposes of this Privacy Policy, no distinction has been made between the handling of personal information and sensitive information (including health information), therefore all information will be referred to as ‘personal information’ throughout this document.

No exceptions under the Privacy Act apply to personal information that TSA holds or to any of its acts or practices.

Collection of Information

TSA recognises that the information we collect can, in some circumstances, be of a highly sensitive nature and as an organisation we have adopted the highest privacy compliance standards relevant to TSA to ensure personal information is protected. By personal information we mean information which identifies or is capable of identifying our clients or our client’s customers contacted by way of interview, employees, vendors and any practitioners and investigators with whom we work.

TSA may collect personal information regarding individuals from our client base or for the purpose of investigating food borne illnesses. Personal information collected will generally include but not be limited to:

• Contact person’s name
• Company/Institution name
• Physical and postal addresses
• Email
• Telephone number

TSA will only collect personal information by lawful and fair means and not in an unreasonably intrusive way.

Use & Disclosure of Information

Personal information collected by TSA, may be used, or disclosed:

For the purpose of sending reports and invoices to customers TSA may use or disclose personal information for billing, liaising with regulatory or as required by law.

Other than as described in this Policy or permitted under the Queensland State or Commonwealth of Australia law, TSA uses its reasonable endeavours to ensure that identifying personal information is not disclosed to any person.

Data Quality & Security

TSA recognises the importance of ensuring that personal information is accurate and takes all reasonable steps to make sure that the personal information it collects, uses or discloses is complete and up to date. However, it is the client’s responsibility to immediately notify TSA of any changes to personal information.

Because of the sensitive nature of the information collected by TSA to provide services, extra precautions are taken to ensure the security of that information. Information may be stored electronically and/or hard copy. All electronically stored files are password protected, and regular backups performed.
TSA also invests in the following forms of security:

• TSA requires its employees to observe obligations of confidentiality in the course of their employment with all staff signing Confidentiality Agreements
• TSA requires independent contractors to sign a confidentiality undertaking
• Hard copies of data are in secure filing areas with restricted access
• Multiple levels of firewall and intrusion protection solutions
• A managed approach to network access
• Regular testing to ensure integrity and security of network

TSA keeps personal information for a minimum of 3 years After this time, the personal information is either securely destroyed or permanently de-identified.

Accessing your information, complaints and obtaining further information

If an individual wishes to:
• Complain to TSA about a breach of privacy; or
• Access his or her own information held by TSA; or
• Correct any information held by TSA concerning his or her own information; or

Find out more about how TSA deals with personal information, that individual can contact:

Director
Thin Section Australia
44 Joseph Ave
Moggill QLD 4070
Email: sales@thinsection.com.au

Payment

Visa or Mastercard Credit Cards and bank Direct Debit Transfer are acceptable methods of payment.
All credit card payment attract a 2.5% service fee.

All payments are subject to the mandatory Goods and Service Tax (GST) determined by the Australian Tax Office.

Our Terms are payment in full within 7 days once invoiced by Thin Section Australia. Invoices are distributed once the job has been completed.
Monies that remain outstanding after the due date will incur late payment interest at the rate of 2.5% per month base rate on the outstanding balance until such time as the balance is paid in full and final settlement. We reserve the right to seek recovery of any monies remaining unpaid sixty (60) days from the date of invoice via collection Agencies and/or through the court in the event that the outstanding balance does not exceed AUD $3000. In such circumstances, you shall be liable for any and all additional administrative and/or court costs.

Cancellation Policy

Minimum 48-hour notice of cancellation required. Notification must be provided in writing via the TSA email address available on the website. We reserve the right to levy a $50 charge to cover any subsequent administrative expenses.

Termination of Agreements and Refunds Policy

TSA have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway.

Refunds will be in accordance with Australian Consumer law.

No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused Services, shall be refunded.

Availability

Unless otherwise stated, the services featured on this website are only available within Australia, or in relation to postings from Australia. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service, you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Log Files

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Cookies

Like most interactive web sites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

Links to this website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website, you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright Notice

Copyright and other relevant intellectual property rights exist on all text relating to the Company’s services and the full content of this website.

This Company’s logo is a registered trademark of Thin Section Australia in Australia and other countries. The brand names and specific services of this Company featured on this web site are trademarked.

Communication

We have several different e-mail addresses for different queries. These, and other contact information, can be found on our Contact Us link on our website or via Company literature or via the Company’s stated telephone, facsimile, or mobile telephone numbers.

Thin Section Australia is registered as registered office 44 Joseph Street, Moggill 4070, Queensland, Australia.

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

Waiver

Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

General

The laws of Queensland and Australia govern these terms and conditions. By accessing this website and using and /buying our services and/or products] you consent to these terms and conditions and to the exclusive jurisdiction of the Queensland courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply.

Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied, or supplemented except in writing and signed by duly authorised representatives of the Company.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.

These terms and conditions form part of the Agreement between the Client and us. Your accessing of this website and/or undertaking of an order or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.