You probably have some reasonable questions…
Once we receive your sample material, our aim is to complete majority of jobs within 7-10 days, this also depends on quantities. This excludes freight/delivery time. If our turn around time changes due to volume of work, we will notify you.
You can have the following services on your thin section samples – cutting/sawing, mounting/bonding, impregnation, grinding, staining, lapping, polishing, cover slips and more.
No, you don’t have to prepare the sample (such as cutting) before sending to us, but it will cost more for us to do it for you. A Job Estimate will show you how much.
Yes, we do different sizes of thin sections – 28mm x 48mm, 26mm x 76mm and 51mm x 76mm.
Yes, there is a surcharge of 2.5%.
Yes, if you order 100 or more samples in single order/invoice, no matter if there are different groups requiring various types of sample preparation, we will provide a discount of 10% against all samples.
No, but if request the material to be returned by selecting the box in the order, we are happy to do it.
Unfortunately, we will have to charge a fee just like any other service. Freight cost depends on the size and weight of sample material – and we don’t know that until after you send it to us. We mainly use Australia Express Post to ship your order.
No, but if there is left-over material, we will hold onto some for a very short period of time – just in case you need a replacement thin section. Always a good idea to send a little bit extra.
All the transactions will be made in Australian Dollars.
You can pay via direct debit or provide your credit card details telephonically for payment processing.
All new customers, are required to complete a client detail form for invoicing purposes.
An invoice will be submitted upon job completion. If paying via credit card, details are to be provided telephonically for payment processing and will incur a 2.5% processing fee.
All accounts are provided and maintained at the sole discretion of Thin Section Australia. Payment terms are strictly 7 days.
All payments received after the due date will automatically incur a 5% fee compounding on the first day of every month thereafter.
Yes absolutely, a client detail form will be sent to you for completing and returning asap and terms will be considered and accepted where mutually agreed.
Yes, but there will be a charge involved which will be quoted. Request can be made within the notes section of the order request.
Shipping and Handling Costs
Delivery and all costs regarding shipping and handling of sample material to and from Thin Section Australia is the sole responsibility of the customer. The amount charged for shipping and handling can only be determined by Thin Section Australia after the completion of the sample preparation.
Australia Express Post is used in most cases for parcels least than 5kg.
We can use your courier/freight company for the return of the prepared samples upon request – details of account to use, needs to be provided to us or we can use our account and include the charges on the invoice.
Refund Policy
All efforts will be made to deliver the highest quality sample preparation. However, if Thin Section Australia customers are not satisfied with the quality of the finished samples prepared, they are encouraged to request a reproduction of the same slide.
Thin Section Australia will require the sample in question to be returned for comparison, (prior to making a replacement) as well as, any necessary sample material required for the production of a replacement sample.
In order to continue the learning process and improve quality control, we request the customer to provide written, constructive feedback detailing their requirements and the issue with the sample.Thin Section Australia will endeavour to reproduce the replacement sample as soon as possible and will bear the shipping and handling costs for returning the replacement thin section or block.
Uranium
NOTE: For all Low Grade Uranium requirements, please CONTACT us prior to submitting an order.
Please refer to the chart below as a guideline.
Thin Section Australia will need to be provided all Uranium readings, prior to accepting a request to produce any Thin Sections where Uranium is present in the material. We will not accept any parcels delivered, without prior acceptance to do so. A quotation will be provided once the readings are considered within a safe reading. Pricing will be calculated on safety procedures and cleaning of contaminated equipment.
mSv/h | uSv/h | Health Risk |
10,000 |
| 10,000,000 Organ failure and death within hours |
1,000 | 1,000,000 | Severe: Vomiting / 1:20 risk of cancer |
100 | 100,000 | Severe: Radiation poising |
1 | 1,000 | High danger: Evacuate immediately |
0.1 | 100 | High danger: Heightened sickness risk |
0.02 | 20 | High danger: Sickness risk |
0.01 | 10 | Danger: Relocate now |
0.005 | 5 | Elevated risk: Relocate as soon as possible |
0.002 | 2 | Elevated risk: Take safety precautions |
0.001 | 1 | Safe: Short-term habitation only |
0.0005 | 0.5 | Safe: Medium to long term habitation |
0.00020 | 0.20 | Safe: Long-term habitation (normal levels) |
